Shipping policy
At HYÜ MAISON, we believe thoughtful experiences begin long before your order arrives.
Every package is carefully prepared from our Montréal studio with the same intention, calm, and attention to detail that inspires our brand.
Shipping Policy
Shipping Destinations
We currently ship across:
🇨🇦 Canada
🇺🇸 United States
All orders are shipped from Montréal, Québec.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will begin processing on the next business day.
We carefully prepare each order to ensure it arrives safely and thoughtfully packaged.
Shipping Options
Standard Shipping — Complimentary
We offer free standard shipping across Canada and the United States.
Express Shipping — Optional
For faster delivery, express shipping is available at checkout.
Flat Rate: $21.95 CAD
Availability may vary depending on destination and product availability.
Estimated Delivery Times
Delivery estimates begin after dispatch.
Canada
Québec & Ontario
1–3 business days
Rest of Canada
3–9 business days
United States
Standard Shipping
4–8 business days
Express Shipping
2–4 business days
Please note that delivery times may vary during peak seasons, severe weather conditions, or carrier-related delays.
Order Tracking
Once your order has shipped, you will receive a tracking email with real-time delivery updates.
You’ll receive notifications for:
- Order confirmation
- Shipping confirmation
- Delivery updates
Address Accuracy
Please ensure your shipping address is complete and accurate before placing your order.
HYÜ MAISON is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping information.
Questions & Support
For shipping inquiries or order support, feel free to contact us anytime:
Our Promise
At HYÜ MAISON, we create thoughtful wellness, beauty, and lifestyle essentials designed to support calmer everyday living.
From our space in Montréal to your home, every order is prepared with care, intention, and attention to the small details that matter.