Frequently Asked Questions
Product Questions
How does the HYÜ™ DeepRelief Neck Massager work?
The HYÜ™ DeepRelief Neck Massager uses advanced deep-kneading massage nodes designed to mimic the feel of a professional hand massage. It helps relieve muscle tension, reduce stiffness, and improve relaxation in the neck and shoulder area.
Is the neck massager safe for daily use?
Yes. The HYÜ™ DeepRelief Neck Massager is designed for safe daily use. For optimal comfort, we recommend starting with the lowest intensity setting and adjusting based on your preference.
Does the massager include heat therapy?
Yes. The massager features built-in heat therapy that gently warms the neck and shoulders, helping improve circulation and enhance muscle relaxation.
Can I use the massager at work or while traveling?
Absolutely. The ergonomic wearable design allows you to enjoy a relaxing massage at home, at the office, or while traveling.
Shipping
Where do you ship from?
All orders are shipped directly from our warehouse in Montreal, Canada.
Do you ship to the United States?
Yes. HYÜ MAISON offers shipping to both Canada and the United States.
How long does shipping take?
Estimated delivery times:
Canada
• Quebec & Ontario: 1–3 business days
• Other provinces: 3–9 business days
United States
• Standard shipping: 4–8 business days
Do you offer free shipping?
Yes. We offer free standard shipping on all orders across Canada and the United States.
Returns & Warranty
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, you may request a return within 30 days of the purchase date.
Do your products come with a warranty?
Yes. The HYÜ™ DeepRelief Neck Massager includes a 365-day limited warranty covering manufacturing defects.
How do I start a return?
To request a return, please contact our customer support team with your order number.
Email: hyumaison@gmail.com
Orders & Support
How can I track my order?
Once your order ships, you will receive an email with a tracking number so you can monitor your delivery in real time.
Can I cancel my order?
Orders can be canceled before they are shipped. If your order has already been dispatched, please follow our return process.
How can I contact customer support?
If you have any questions, please contact us at:
Email: hyumaison@gmail.com
Our support team will respond as quickly as possible.