Refund policy
At HYÜ MAISON, we believe thoughtful products should be matched with a thoughtful customer experience.
If something doesn’t feel quite right, we’re here to help make the process simple, clear, and supportive.
Returns & Refunds
30-Day Returns
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must be:
- unused and in their original condition
- returned with original packaging and tags
- accompanied by proof of purchase or order confirmation
Starting a Return
To request a return, please contact us at:
If your return is approved, we’ll provide return instructions and a return shipping label.
Please note that returns sent without prior approval will not be accepted.
Damaged or Incorrect Orders
We recommend inspecting your order upon arrival.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make things right.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- personal care and beauty devices
- massage products that have been opened or used
- skincare or grooming tools that show signs of use
- home appliances or electronic products that have been opened or used
Sale items and gift cards are also non-returnable.
If you have questions about a specific product before purchasing, we’re always happy to help.
Exchanges
The simplest way to exchange an item is to request a return for the original product and place a new order once the return has been approved.
Refunds
Once your return is received and inspected, we’ll notify you regarding the status of your refund.
Approved refunds will be issued to your original payment method within approximately 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at:
Our Approach
At HYÜ MAISON, we care deeply about the small details — from product design to customer support.
Every order is prepared with intention, and every customer interaction is treated with warmth, care, and respect.